Collect Files for Support

Dedicated tool to send necessary files to VYV for support.

Overview

When seeking support, users can easily send their saved files along with additional necessary files to VYV. To make this process smooth and efficient, PHOTON offers a dedicated tool designed just for this purpose: Collect Files for Support.

In the Main Menu Bar, Select {File > Collect files for support}

A file dialog will appear. Select the folders or files you want to add to the zip file and click the {Add to archive} button at the bottom right of the dialog.

• You can select multiple files or folders at the same time and add them all at once.

• You can add to the archive as many times as you wish.

• Please exercise caution when adding large files to the archive, particularly regarding content, as the zip file could become excessively large.

After adding all necessary files to the archive, press the {Done} button located at the bottom left of the File Dialog.

A second File Dialog will appear:

Select a destination and enter a file name.

Click the {Create archive} button to generate a .zip file containing all selected files and folders.

Requirements for VYV Support

When contacting the VYV support team, always include your most recent or problematic PHD file, your project models, and your log files. In the event of a software crash, please also include the dump file (if generated).

If more files are needed, someone from VYV will reach out to you for them.