# Collect Files for Support

## Overview

When seeking support, users can easily send their saved files along with additional necessary files to VYV. To make this process smooth and efficient, PHOTON offers a dedicated tool designed just for this purpose: Collect Files for Support.

In the Main Menu Bar, Select {File > Collect files for support} 

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXc9oqNrp_IG8cVgL8pVNNve_LAek-oseXLMGU5mLNLWxgUAZqkIr1qblbcqKVZIHap1KbBidf3vTz9N8OVsuPwbuz7rS5nN_bzs-WR3y-PACk9PWmruf2JovAVLkBaaWKrkFmwysw?key=U82c5vjFAloP5GnjtC3SkZR5" alt=""><figcaption></figcaption></figure>

A file dialog will appear. Select the folders or files you want to add to the zip file and click the {Add to archive} button at the bottom right of the dialog.

* You can select multiple files or folders at the same time and add them all at once.
* You can add to the archive as many times as you wish.
* Please exercise caution when adding large files to the archive, particularly regarding content, as the zip file could become excessively large.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXchAxIij-MZm_n9FBskxOLWYPn2d-v6o0ao1aGivFvY825rgspdb4VJxweP4SjXSNq2-IoMNnAuAywrNfrmkWP7X_r_Hf08W0lvQBm1KwF8Z-OPn8zspkoujMManP0Q_H6dtHTZ?key=U82c5vjFAloP5GnjtC3SkZR5" alt=""><figcaption></figcaption></figure>

After adding all necessary files to the archive, press the {Done} button located at the bottom left of the File Dialog.

A second File Dialog will appear:

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf_ceszn_lwHYFTXlizneM9fp4KCNpV8TTU4GwpwwODMGuuTCzF8i6zuYXDjV0jM4avlVcjoGGP1fTbEfBSbnyexBLPxHPtPUNBQB7XFkv3VVk7UUbJXWFbxJbUw9pmt23XHnUJEA?key=U82c5vjFAloP5GnjtC3SkZR5" alt=""><figcaption></figcaption></figure>

Select a destination and enter a file name.&#x20;

Click the {Create archive} button to generate a .zip file containing all selected files and folders.

## **Requirements for VYV Support**

When contacting the VYV support team, always include your most recent or problematic PHD file, your project models, and your log files. In the event of a software crash, please also include the dump file (if generated).

If more files are needed, someone from VYV will reach out to you for them.


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